You will manage a number of clients with a revenue totalling £250k, partnering with your clients to drive client strategy and account profitability and to grow your business by 20% year on year.  You will work with a cross-channel team, delegating work effectively to ensure it is always of the highest possible standard and to ensure client retention and satisfaction.

Main Responsibilities

Client management

  • Manage the relationship between the agency and number of clients with a revenue totalling £250k
  • Work with the Senior Account Manager and Account Director to develop a business growth plan for your clients, ensuring 20% year on year growth and a strategy plan for existing business that meets client needs
  • Ensure delivery against the agreed business growth and strategy plan
  • Maintain client retention and satisfaction, retaining 80% of your clients and maintaining a client satisfaction score of 8/10
  • Run monthly business reviews for each of your clients
  • Project-manage and deliver end-to-end digital marketing project performance
  • Monitor project performance, timelines and budgets and report on these regularly to the account director and the client

Leadership & management

  • Ensure that everyone you manage has regular appraisals, clear objectives and a career plan to work towards and that they have the skills required to meet your client’s objectives

Skills required

Essential

  • Three years’ digital marketing agency experience
  • Ability to multi-task in a fast-moving environment
  • Excellent project management skills, with experience of managing budgets, estimates and schedules
  • Strong client management skills with the proven ability to add value to clients
  • Strong problem-solving/troubleshooting skills

Desirable

  • Management experience
  • Experience of running projects of £50k + from start to finish
  • Broad digital marketing knowledge with an in-depth understanding of one of the following: PPC, Analytics, SEO and Content marketing strategies

To apply please send your CV to [email protected].