You will be responsible for managing the day-to-day client relationship and for the delivery of digital marketing projects for your clients within the Retail team across all channels. You will manage between £300k and £500k of client revenue, partnering with your clients to drive client strategy and account profitability.

You will manage a cross-channel team, delegating work effectively to ensure it is always of the highest possible standard and ensuring client retention and satisfaction. You will immerse yourself in the marketing world, pushing the boundaries to achieve commercial potential for clients.

Main Responsibilities

Client management

  • Manage the relationship between the agency and clients with a revenue of between £300k and £500k
  • Work with the Account Director to develop a business growth plan for your clients, ensuring 20% year on year growth and a strategy plan for existing business that meets client needs
  • Ensure delivery against the agreed business growth and strategy plan
  • Maintain client retention and satisfaction, retaining 80% of your clients and maintaining a client satisfaction score of 8/10

Commercial awareness

  • Identify opportunities for driving business growth and highlight these to the Account Director, agreeing plans to deliver these
  • Improve working methods with clients on a continual basis
  • Involvement in pitching as required
  • Produce case studies, research documents and other collateral

Leadership & management

  • Ensure that everyone you manage has regular appraisals, clear objectives and a career plan to work towards and that they have the skills required to meet your client’s objectives
  • Deputise for the Account Director when necessary.

Skills and Experience

Essential

  • Five years’ digital marketing agency experience
  • Ability to multi-task in a fast-moving environment
  • Excellent project management skills, with experience of managing budgets, estimates and schedules
  • Strong client management skills with the proven ability to add value to clients
  • Strong problem-solving/troubleshooting skills
  • Experience of running projects of £50k + from start to finish

Desirable

  • Experience of managing a team
  • Experience of running projects of £100k plus
  • Broad digital marketing knowledge with an in-depth understanding of one of the following: PPC, Analytics, SEO and Content marketing strategies

To apply please send your CV to [email protected].